Privacy policy

Privacy Policy

Last Updated: September 19, 2026

This Privacy Policy describes how MUSE USA LLC (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, make a purchase, communicate with us, or otherwise use our services.

Information We Collect

We may collect personal information that you provide directly to us, including:

Name
Email address
Phone number
Billing and shipping address
Order and transaction information
Account information
Customer service communications
Marketing preferences

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages viewed, and interactions with our website.

How We Use Your Information

We may use your personal information to:

Process and fulfill orders
Provide order confirmations, shipping updates, and customer support
Communicate with you about your account or purchases
Send marketing emails and text messages when you have consented to receive them
Personalize your shopping experience
Improve our website, products, and services
Detect and prevent fraud or misuse
Comply with applicable laws and legal obligations

Email and SMS Marketing

If you choose to subscribe to our email or SMS marketing communications, we may use your email address and/or phone number to send you promotional messages, product updates, special offers, abandoned cart reminders, and other marketing communications.

We do not sell, rent, or share personal information collected for marketing purposes, including your email address, phone number, SMS opt-in data, or SMS consent, with third parties or affiliates for their own advertising or marketing purposes.

Consent to receive marketing text messages is not a condition of purchase.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

You may opt out of marketing text messages at any time by replying STOP to any message you receive from us. For assistance, reply HELP or contact us using the information provided below.

Message frequency may vary. Message and data rates may apply.

SMS Privacy

We take the privacy of your mobile information seriously.

SMS opt-in data, phone numbers collected for SMS purposes, and SMS consent will not be sold, rented, or shared with any third party or affiliate for advertising or marketing purposes.

We may disclose this information only to service providers that are necessary to operate and deliver our messaging program, such as telecommunications providers and messaging technology vendors. These providers may use the information solely to perform services on our behalf and may not use it for their own advertising or marketing purposes.

How We Share Personal Information

We do not sell or rent your personal information.

We may disclose personal information to service providers solely when necessary to operate our business and provide services to you. These service providers may include:

Ecommerce and website hosting providers
Payment processors
Shipping and fulfillment providers
Email and SMS service providers
Customer support and technology providers

Service providers may use personal information only as necessary to provide services on our behalf and are not permitted to use personal information we provide to them for their own advertising or marketing purposes.

We do not sell, rent, or share personal information collected for marketing purposes with third parties or affiliates for advertising or marketing purposes. This includes email addresses, phone numbers, SMS opt-in information, and SMS consent.

We may also disclose personal information when required by law, in response to a valid legal request, to protect our legal rights or the rights and safety of others, or in connection with a merger, acquisition, financing, or sale of all or part of our business.

Cookies and Tracking Technologies

We may use cookies and similar technologies that are necessary to operate our website, remember preferences, understand website performance, and improve our services.

Our use of cookies and similar technologies does not change our commitment that personal information collected for email or SMS marketing purposes will not be sold, rented, or shared with third parties or affiliates for their own advertising or marketing purposes.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of your personal information.

You may also have the right to withdraw consent or opt out of certain communications.

To exercise an applicable privacy right, please contact us using the information below.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of electronic transmission or storage is completely secure.

Children's Privacy

Our website and services are not intended for children under the age required to provide consent under applicable law. We do not knowingly collect personal information from children in violation of applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, or legal obligations. When changes are made, we will update the “Last Updated” date at the top of this policy.