Shipping policy

Processing Times

Orders are typically processed within 2–5 business days after your order is placed (excluding preorders). Processing times do not include weekends or holidays.

During new releases, restocks, sales, or other high-volume periods, processing may take slightly longer.

Once your order has shipped, you will receive a confirmation email with tracking information.

Preorders

If your order contains a preorder item, the estimated shipping timeframe will be provided on the applicable product page. Orders containing both in-stock and preorder items may ship together once the preorder item becomes available unless otherwise stated.

Shipping & Delivery

Shipping rates and available delivery options are calculated at checkout based on your order and destination.

Estimated delivery times begin after your order has been processed and shipped. Carrier delays, weather, holidays, and other circumstances outside of our control may affect delivery times.

Please note that estimated delivery dates are not guaranteed.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been placed or processed.

We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delays may occur that are outside of our control.

If your tracking information shows your package as delivered but you have not received it, please check around your property, with household members or neighbors, and contact the shipping carrier for additional information.

If you believe your package has been lost in transit, please contact us and we will assist you with the next steps.

We are not responsible for packages that are lost or stolen after being confirmed as delivered by the carrier.

Returned Packages

If a package is returned to us due to an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping charges may apply to have the order reshipped.

International Orders

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country. These charges are not included in the purchase price or shipping cost unless otherwise stated at checkout.

International delivery times may vary due to customs processing and other factors outside of our control.

Questions?

If you have any questions regarding your order or shipment, please contact our customer service team. Please include your order number so we can assist you as quickly as possible.